CHGConnect - Privacy Policy
CHGConnect privacy policy
Last updated: 12 October 2026
The short version
- We collect as little as possible. For players, that's a first name and surname initial, plus the answers they choose to give. No date of birth, address, email or phone number.
- Check-in answers are anonymous to coaches. Coaches only see a team picture, and only once at least six players have answered.
- We only keep a team's information while the coach is using CHGConnect. If an account is paused for 30 days, the team and its players' information are deleted.
- We never sell information, show adverts, or share anything for marketing.
- Questions? Email support@chgconnect.app.
Who we are
CHGConnect is run by Melissa Louise Osborn, trading as Champion Her Game (a sole trader). We are registered with the Information Commissioner's Office (ICO), registration number ZC267139.
We are responsible for the information described in this policy. You can contact us at support@chgconnect.app.
What we collect
About coaches
- Your name, email address and password. Passwords are stored securely and we can never see them.
- Your team details, such as the team name, sport and age group.
- Your membership details, such as when your free trial started and whether you've subscribed.
- Payment details are handled by Stripe. We never see or store your full card number.
About players
- First name and surname initial, and the team she plays for.
- A PIN, so she can log in without an email address.
- Your Voice Matters check-in answers (for example, how included she felt in a session, on a scale).
- Team Pulse answers, which are given through a shared link and are not linked to any player at all.
- Profile answers she chooses to share with her coach, such as what she enjoys about playing and how she likes to learn.
- Recognition her coach has given her.
- Availability for sessions and matches, and a reason if she chooses to give one (for example, "transport issues").
- "Raise a hand" requests, if she'd like a chat with her coach.
We don't collect a player's date of birth, address, email, phone number or photo.
Who can see what
| Information | Who can see it |
|---|---|
| Team Pulse and Your Voice Matters check-ins | The coach sees team-level results only, never who said what. Results only appear once at least six players have answered. |
| Profile answers, recognition, availability and "raise a hand" requests | The player's coach, by name, so she can support each player. |
| Everything | Champion Her Game, for running and supporting the app. Access is limited to one person and protected with two-factor login. |
Team Pulse answers aren't linked to any player. Your Voice Matters answers are stored against a player's account so the app can work properly (for example, so each question disappears once she's answered it), but they are never shown to coaches individually.
Why we use it
- To provide CHGConnect to the coaches who sign up for it, including their membership and payments.
- To help coaches support their players, by giving every player a simple, safe way to share how she's feeling and what she needs. We believe this is a legitimate interest that benefits the players themselves, and we've designed the app to protect them while doing it.
- To send coaches emails about their account, such as a welcome email, trial reminders, and notices before anything is deleted.
We do not use anyone's information for advertising or profiling, and we do not sell it.
Who helps us run CHGConnect
We use a small number of trusted providers. They only use information to provide their service to us.
- Supabase stores the app's data, in the EU (Ireland).
- Stripe handles payments.
- Resend sends our emails.
- FlutterFlow and Google Cloud host the app itself.
- Shopify hosts our website (championhergame.co.uk).
Where a provider handles information outside the UK, we rely on the legal safeguards the UK recognises for international transfers.
How long we keep it
- Free week: new coaches get 7 days free. If a coach adds a card, she gets another 30 days free before her subscription starts.
- If a coach doesn't continue or cancels, her account is paused once her access ends. Nothing is deleted straight away, so she can pick up where she left off.
- After 30 days paused, we delete the team and all its players' information. We email the coach a week before this happens.
- Coach accounts: we keep a coach's login and basic account details so she can come back, until she asks us to delete them.
- Payment records are kept for as long as the law requires for tax and accounting.
Keeping it safe
- Information is sent over encrypted connections and stored securely in the EU.
- Access to the raw data is limited to Champion Her Game and protected with two-factor login.
- Player logins use a PIN, with protection against repeated wrong guesses. Records of login attempts are deleted after 30 days.
Designed with girls in mind
CHGConnect is used by girls of all ages, including under-13s, so we've designed it to protect them:
- We collect the minimum information needed.
- Check-ins are anonymous to coaches, and results only show once enough players have answered that no one can be singled out.
- There's no messaging between players, and no public profiles.
- There are no adverts, and nothing is shared for marketing.
- Before players can access the app, coaches confirm they've told parents and carers about CHGConnect.
For a safeguarding concern, please contact your club's welfare officer first.
Your rights
You can ask us to:
- tell you what information we hold about you, and give you a copy
- correct anything that's wrong
- delete your information
- stop or limit how we use it, or object to how we use it
A parent or carer can make a request on behalf of their child. Email support@chgconnect.app, telling us the player's first name and team, and we'll respond within one month.
Complaints
If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
If we make important changes, we'll update this page and let coaches know by email.
Contact us
Email support@chgconnect.app.