Frequently Asked Questions

Customised Orders

Can you modify a design if I want a different colour or slogan?
Absolutely. “Wear your voice” is at the heart of what we do. If we can make your idea happen, we will. Just use the Contact Us icon to start the conversation.

Can I request a different colour hoodie or top for a slogan I love?
Yes — if the colour is available, we’re happy to create it for you. Drop us a message and we’ll explore the options together.

Do you cater for squads, clubs, or teams?
Yes! We love working with teams to create empowering kit for girls and women. We also offer squad discounts and coach/parent apparel. Contact us and let’s design something amazing.

Ordering & Payment

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shop Pay for a fast and secure checkout.

Can I modify or cancel my order?
If you need to make a change, contact us as soon as possible. We’ll always try to help, but once an order has been processed or shipped, changes may not be possible.

Shipping & Delivery

How long does delivery take?
Delivery times can vary depending on the item, especially for made‑to‑order pieces. If you need something for a specific date (match, event, gift), reach out — we’ll always do our best to help.

How much is delivery?
Standard UK delivery is £2.99. Local collection may be available — contact us to check.

Do you ship internationally?
We currently ship within the UK only, but feel free to contact us if you have a specific request or bulk order.

How can I track my order?
Once your order ships, you’ll receive a tracking number via email.

Returns & Exchanges

What is your return policy?
We accept returns on non‑personalised items within 28 days of delivery, as long as they’re unworn and in their original condition. Please see our full Returns Policy for details.

How do I return an item?
Contact us and we’ll guide you through the return process.

Products & Sizing

How do I find my size?
Visit our Sizing Guide for detailed measurements for adults and children. If you’re unsure, we’re happy to help.

How do I care for my items?
Care instructions are included on each garment. As a general rule, wash inside out on a cool cycle and hang to dry to keep your items looking their best.

Contact Us

How can I get in touch?
You can reach us via email or through our contact form. We aim to respond within 24 hours.
team@championhergame.co.uk