Frequently Asked Questions
Frequently asked questions
Answers about CHGConnect, our free coaching support and our kit. Can't find what you need? Get in touch at the bottom of the page.
CHGConnect
What is Champion Her Game?
Champion Her Game supports the people keeping girls in grassroots sport. We build practical tools through CHGConnect, provide free support through Coaches Corner, celebrate girls through CHG Champions and create kit that carries the message.
What is CHGConnect?
CHGConnect is an app for grassroots coaches of girls' sport. It helps you get to know every player, recognise what she brings, and hear how your squad really feels through quick, anonymous check-ins, so you can spot changes early and better support every girl. More about CHGConnect →
Which sports does CHGConnect work for?
It's currently set up for football, netball, hockey and rugby teams.
Is CHGConnect free to try?
Yes. Your first 7 days are free, and no card is needed. Add a card any time to get another 30 days free. After that it's £9.99 a month. Try the Team Pulse free →
How do I cancel?
Any time, from My membership → Manage my subscription in the app. You keep full access until the end of the month you've paid for, and you won't be charged again. If you cancel during your free trial, you won't be charged at all.
Are players' answers really anonymous?
Check-in answers are. Coaches only ever see a team-level picture, never who said what, and results only appear once at least six players have answered. Things a player chooses to share with her coach directly, like her profile answers, are visible to her coach by name, so her coach can support her.
Do players need to download an app or have an email address?
No. Players open a web link on their phone and log in with their first name and a PIN their coach gives them. There's nothing to download and no account or email address needed.
What information do you collect about players?
As little as possible: a first name and surname initial, plus the answers she chooses to give. We don't collect a player's date of birth, address, email, phone number or photo. Read our privacy policy →
Are parents told about CHGConnect?
Yes. Before players can access the app, coaches confirm they've told parents and carers about it. Parents can find out more on our page for parents and carers.
What happens to my team's information if I stop using CHGConnect?
Your account is paused, and nothing is deleted straight away. If it stays paused for 30 days, we delete your team and your players' information, and we'll email you a week before. We keep your login, so you're welcome back any time.
Can my club pay for CHGConnect instead of me?
Club memberships are coming soon. They'll let a club cover its coaches and see how all its girls' teams are doing. In the meantime, if your club is interested, get in touch.
I'm stuck. Where can I get help with the app?
Start with the Coaches Guide, which covers everything from setting up your team to running your first Team Pulse. If the answer isn't there, email support@chgconnect.app or message us on WhatsApp.
Coaching support
Is Coaches Corner free?
Yes. Coaches Corner is our free hub of practical guides for grassroots coaches of girls' teams, from your first session to stopping dropout, team culture and talking with parents.
I'm new to coaching girls. Where do I start?
Start by getting to know the girls in front of you. Learn their names, find out why they play, what they enjoy and how they like to learn. Our free New to Coaching Girls guide takes you through the things worth knowing in your first few weeks.
Kit and custom orders
Can you change a design if I want a different colour or slogan?
Absolutely. "Wear your voice" is at the heart of what we do. If we can make your idea happen, we will. Contact us to start the conversation.
Can I request a different colour for a slogan I love?
Yes. If the colour is available, we're happy to create it for you. Drop us a message and we'll explore the options together.
Do you cater for squads, clubs or schools?
Yes. We love working with teams to create kit for girls and women, with squad discounts and coach and parent options. See our team bibs and kit bags or use the club order form.
How do I find my size?
Our size guide has measurements for adults and children. If you're unsure, we're happy to help.
How do I care for my items?
Care instructions are on each garment. As a general rule, wash inside out on a cool cycle and hang to dry to keep your items looking their best.
What payment methods do you accept?
All major credit and debit cards, PayPal and Shop Pay, for a fast and secure checkout.
Can I change or cancel my order?
Contact us as soon as possible and we'll always try to help. Once an order has been processed or shipped, changes may not be possible.
Delivery and returns
How long does delivery take?
It depends on the item, especially for made-to-order pieces. If you need something for a specific date, like a match, event or gift, get in touch and we'll do our best to help.
How much is delivery?
Standard UK delivery is £2.99. Local collection may be available, so contact us to check.
Do you ship internationally?
We currently ship within the UK only, but get in touch if you have a specific request or bulk order.
How can I track my order?
Once your order ships, you'll receive a tracking number by email.
What is your returns policy?
We accept returns on non-personalised items within 28 days of delivery, as long as they're unworn and in their original condition. See our full returns policy for details.
How do I return an item?
Contact us and we'll guide you through the process.
Contact us
For anything about CHGConnect, our kit or an order, email support@chgconnect.app, message us on WhatsApp or use our contact form.
We aim to reply within 24 hours.